Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***- –
The product is good, the delivery is very fast. I had to suffer with the selection of the library on this display, but everything worked. Use u8g2_ssd1306_128 X 32_winstar_f_hw_i2c
zahidislam2000@gmail.com –
Thank you for your feedback and library recommendation! We’re glad it worked out for you. 😊
Customer –
just what i needed
A***z –
Good screen quality and easy to install i recommend!!
N***a –
Works great; I used it with an ESP32-C3 to show some information. Use the U8G2 library like in the instructions.
D***r –
Arrived very well protected in its own box, works very well I recommend the seller Thank you very much ^ ^
Customer –
I arrive much smaller than I thought
9***r –
Everything arrived ahead of schedule, and in perfect condition! Thank you!
M***B –
It meets the characteristics is functional, the pins (VSS,GND,SCL,SDA) are not visible the screen covers it and cannot be seen clearly
zahidislam2000@gmail.com –
Thank you for your feedback! We’ll take note of this and work on improving visibility for the pin labels. 😊
D***r –
Display well packaged. Delivery in order and fast. Display works.
M***o –
He came very well protected, my brother asked for it, until now he has not told me any complaints, if something fails, do not doubt that he will return to leave a second comment, otherwise no.
zahidislam2000@gmail.com –
Thank you for sharing! We’re glad it arrived safely, and we’re here if you need any assistance. 😊
Customer –
Good product arrived soon without a damage packaging is also good. I recommend this seller
zahidislam2000@gmail.com –
Thank you for your recommendation! We’re delighted you’re satisfied with the product and packaging. 😊
T***n –
Arrived faster and well protected, without damage.
y***r –
Excellent Product, arrived on time. Works perfectly.
K***R –
Yei!!!!! Arrived well and each one in its protector… to install!
P***y –
Love these screens. Always wanted a white one and when I got this home and attached to my I2C, it displayed first time and looked very impressive. Grateful to the seller store. I may buy more. Shipping was fast as standard. No issues.
zahidislam2000@gmail.com –
Thank you for your kind words! We’re glad you loved the screen and had a seamless experience. Looking forward to your next purchase! 😊
К***ч –
The goods were delivered quickly, it looks whole, nothing is damaged. Not yet included not checked, all hands do not reach
J***k –
The ordered goods were delivered to me. Thank you. Mirek
P***u –
All correct
j***y –
RAS tested and working fine
H***s –
Use it with a raspberry pi peak and the project of a vm. 100% recommended, greetings since chilito.