Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L***k –
A robotic motor. Let’s marveling at the robots on the saw. I will sell my daughter, I recommend!
n***s –
Good article I recommend it
E***o –
Exactly like the description came well packed and protected Great cost benefit and good quality.
A***i –
Great product is worth 5 stars
k***k –
Well packed, received on time.
c***r –
works well, and thank you for the quick delivery
Z***e –
Good
l***i –
All right. I recommend it.
u***D –
The motor in the mini chainsaw listed works as it should, I recommend it to everyone, the picture of the motor which has been dismantled OK
A***n –
The package has arrived Thank you ……………………………………………………………………
V***v –
Replaced the burnt motor from a portable chainsaw. It works now.
Customer –
It was just like. I recommend the seller and the product. Taka enemy, if you did, if you did the little thing, you got the word and the little thing. Everything is normal, I recommend.
А***й –
The motor having put in my electric car, pratsyu Garno, do not overdrive
D***k –
The motor works OK, it is coded where positive and negative pole should be connected, however in my chainsaw application this would make the chain go in a wrong direction.. So I had to connect it in an opposite way. (the original motor was also connected “in reverse”. Anyway, the chainsaw works as it should and I am happy. PS. the photo shows disassembled original motor where the outer metallic housing is removed.
zahidislam2000@gmail.com –
Glad to hear your chainsaw is working perfectly! 🔧 Sometimes reversing the polarity is necessary—great job adapting it! 😊👏
J***z –
It is recommended has quite a lot out I am very happy
D***c –
Item arrived as expected,one installed as replacement in mini chainsaw and works great.
A***o –
it’s working
Customer –
Is good
U***r –
item as described haven’t tested yet. Will update if issues found.