Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Very good product, good quality and without problems. I was surprised to see that he was an original arduino. Very good product.
Customer –
It took 3 weeks to arrive but it arrived in good condition, good product quality and it delivers what was promised, it is recommended.
L***e –
Is in perfect condition alloooooo, marvelosoooo, geniaaaaal, idea for electronic engineering students
J***s –
Arrived very fast, the product is such How is the publication, excellent service. Highly recommended.
f***r –
Perfect, well packed and good quality. Is what they asked me for my son’s high school of 1 St that. Many thanks!
V***o –
I have to try everything again but as soon as I have time I will do it immediately, if it is like Arduino it is perfect😉😉😉
a***r –
The set arrived complete, the quality is excellent. The packaging was not done properly and some items arrived with their pins slightly damaged but functional. The shipping time was fast. The kit needs to be tried, but I recommend the seller.
s***a –
Arrived within the stipulated period. But unfortunately it came with breakdowns. The box arrived broken. But no major damage to the items. But beyond the broken box. Some items do not match the amount announced. In the last 2 photos. In the images show a number of terminals (wires) much greater than the amount delivered. Is a speech that deserves to be analyzed. In the images one thing. And when they deliver it’s another. I have already made another purchase of a similar kit and the amount of terminals (wires) is triple these that were delivered to me. The app’s images prove it. But, I will give top marks, as the kit really is interesting. I recommend the purchase and also recommend to analyze this failure of amount delivered.
zahidislam2000@gmail.com –
Thank you for your feedback! We’re glad to hear the kit is interesting and that no major damage occurred. We apologize for the issues with the broken box and the discrepancy in the number of terminals. Your feedback is valuable, and we’ll definitely review this for improvement. Thanks for your recommendation and the 5-star rating!
W***n –
my son and me where very excited about the package. I finally mind writing for 3 weeks because it’s very complete. I bought it with a nice box.
Customer –
Arrived fast, surprised me the amount of things that come, loved Super recommend😍
I***r –
All perfect
D***t –
a+++
J***o –
Everything is perfect, the shipment has been very fast, now it is only necessary to try it.
a***r –
The package arrived well packaged and everything in order and ahead of schedule… Satisfied with the purchase I’ll check if everything is there… And I notice that only 2 active and passive buzzer components are missing… Never mind I think it was an oversight but I’m happy all the same .. I recommend the purchase anyway and I give the same 5 stars!
zahidislam2000@gmail.com –
Thank you for your review! We’re glad the package arrived safely and early. Apologies for the missing buzzers, and we appreciate your understanding. Thanks for the 5-star rating and recommendation!
Customer –
ta chido 10/10
M***n –
it did come some days late but the item is as described. some pins was bent
A***v –
The Arduino R3 KIT is a lot of fun. I am just begging to learn the environment but I like it. I recommend other users to get it.
zahidislam2000@gmail.com –
Thank you for your review! We’re glad you’re enjoying the Arduino R3 Kit and starting your learning journey. Your recommendation means a lot, and we’re excited to see what projects you create next!
M***r –
Good product
I***o –
The Kit is is very good, contains many items. I’m very satisfied with the content, but the bo. is very small and week, I received it broken.