Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5***r –
It works well. Bluetooth mode is also good. In normal discharge mode, the sound is quite loud. A crackle sounds all over the house. It’s a fairly mysterious Temne. If you take your hand, it will tickle, and if you increase the output, it will tingle.
zahidislam2000@gmail.com –
Thanks for your review! We’re glad you’re enjoying the Tesla coil’s unique features and effects. Stay safe while experimenting!
C***s –
The coil works super well, I really liked it a lot, you can touch the beam without being electrocuted, it is a scientific toy and very safe for children
B***i –
Good quality coil big lightning You can further adjust the match size of the lightning bolt and make it play to the music very cool toy
Customer –
The pusher in very good condition is very cool my child until he plays and plays and plays and plays and gets burned into the body
Customer –
Works very well. The volume is enormous, the thing bangs properly and that at half power. I’m enthusiastic, also looks really high quality.
U***r –
Is there a way to download the MP3 music files???
J***r –
fun device. does what it says.
S***h –
For the price, the built quality is simply amazing! Functions as advertised. This thing is loud!
p***r –
Nice little gadget. Produces a lot of lightning and ozone. I’m pleasantly surprised. Also from the “music” 🙂 Very happy to recommend as a technical toys…
R***o –
Everyone is pratsyu. It’s not possible for a Musick to pare, ale bliskavki to blow. Nepogana rich, Schob kozdivuvati.
zahidislam2000@gmail.com –
Thank you for sharing your thoughts! We understand the unique effects of the Tesla coil can be surprising, and we’re glad you’re exploring its potential.
f***r –
unfortunately already broken
zahidislam2000@gmail.com –
We’re sorry to hear that! Please reach out to our support team, and we’ll assist you with a solution or replacement.
M***k –
Great, everything works, the goods as in the presentation. Front fun;)
Customer –
The Tesla coil works pretty well. The Bluetooth speaker feature did not work. I had no trouble connecting my phone to the Tesla 10 device that shows up but the sound coming from the Tesla coil is only very vaguely music. It kind of follows the beat of the music, but it’s not recognizable.
zahidislam2000@gmail.com –
Thank you for your feedback! The Tesla coil’s arc sound may not fully replicate music but is designed to demonstrate unique audio effects.
C***S –
stopped working within 10 minutes. do not buy this
zahidislam2000@gmail.com –
We’re sorry to hear about your experience. Please contact our support team for assistance or a replacement.
B***m –
Ionization causes the surrounding air to smell (create ozone) and make sure to vent!!
b***t –
Works very well, it is noisy, cause these are real. Using audio input, you need recognisable tune audio. Ex mariobros tune. Normal music will be hard to recognise. Really cool
zahidislam2000@gmail.com –
Thank you for your detailed feedback! Glad you find it cool and appreciate the realistic experience. 😊
l***e –
Type1 working as intended, pretty large and thick heatsink, bluetooth ok
Customer –
new favorite gadget. couldn’t beat the value.
t***. –
Loud