Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
g***n –
great kit, really good instructions, fun to build
J***s –
Shipped very fast. Items were complete and it was fun building this kit. The only thing that could be improved is the manual as the pictures are quite small, nevertheless I did not have any troubles with assembly. Thank you seller!
Customer –
Problem listening via the speaker Wire Very weak sound Station frequency problem Digital poster a false frequency Digital turns off on its own In service
A***i –
For the moment it’s all Ok. Once assembled I will check the operation.
C***i –
Perfetto
A***l –
Totu lucrează
Customer –
I have ordered 10 and they come without the transparent case as it says in the photos, in short a disappointment and I am going to open a dispute. Also a very poor sound
zahidislam2000@gmail.com –
We’re truly sorry for the disappointment! Please reach out to our customer support team, and we’ll do our best to resolve the issue and address your concerns.
l***l –
I thought there was the case with it, but no. Otherwise everything is ok. Arrival with very little delay.
B***a –
It arrives in good condition. The case is unusable because it can’t be installed. The radio is ok.
k***n –
All Good Thanks
a***r –
Goood
W***a –
recommend it
m***r –
Received quickly. Checked and all parts are present.
K***š –
Took me about two days to finish up. Everything was in place, no missing parts.
a***r –
The capacitors included are too large, the case doesn’t fit
zahidislam2000@gmail.com –
We apologize for the inconvenience! Please contact our support team, and we’ll assist you in resolving the issue with the capacitor size and case fitting.
9***r –
took a little longer than expected but is complete and looks to have quality. instructions are lacking but if you have built any kits before, should be easy to do this one.
g***r –
16v 100μf capacitor actually gives you longer than manual or product image. After assembly, the operation is one long capacitor, so if you make the manual, you cannot assemble the case. You have to put the kepecter on it, but you can only assemble it, so you have to fix it.
zahidislam2000@gmail.com –
Thank you for your feedback! We appreciate your insights and will review the assembly instructions to ensure a better experience for future customers.
R***y –
This is weird. Without box. Where is the box of the toy. I wanted to give it as a gift?! How without its box?!! I waste my money for it and I have to pay to get anything gently with its box
zahidislam2000@gmail.com –
We’re sorry for the inconvenience! Please contact our support team so we can assist you further regarding the packaging issue.