Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
y***z –
Arrived and works in excellent condition
A***n –
Great product! It is helping me with the courses that I teach at University. Now I’m a Hantek fan!
K***v –
Excellent scope, especially for the money. Shipping indeed is not fast, but anyway the unit came before the expected date of arrival. Strongly recommended!
Y***v –
Item as described. Did not test it yet. Will review after testing the device. Thank you.
N***i –
I received the product with great pleasure. Everything looks like it’s working. But I have to complain about an unpleasant event. The device I bought was paid regularly, however, as soon as I received it, such was my wonder, I had to pay a sum, conspiratorial, for its customs clearance. I understand this well, but it is recommended that AliExpress declare a final price and not a price I would say almost false. This is because it is somewhat hateful to have to pay extra
zahidislam2000@gmail.com –
Thank you for your feedback! We understand your concern and always recommend checking local customs policies before purchase. We’ll work on making pricing transparency clearer. 🙏
V***I –
Perfect.
a***r –
I suppose to get the cheapest offer but end up paying more with import tax and handling fees. buyers must check your country’s import tax before buying from here. would have buy from other platform it was much cheaper all included. Delivery also not as promised when purchase I suppose to receive by 10 December 2024 but delayed by 10days.
zahidislam2000@gmail.com –
Sorry for the inconvenience! Import taxes vary by country, so we recommend checking before purchase. We’ll also work on improving delivery timelines. 🙏📦
s***a –
original product reasonable price
C***l –
The good team for the value, the testing points could improve a lot…. But the slow shipping, they didn’t notify me of its customs retention and in addition to the collection of taxes and tariffs, I had to pay more than $63, which was too expensive for me.
f***a –
All ok thanks!!!! !