Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***i –
Arrived before the scheduled deadline, third purchase with the same seller. Thank you very much…
F***e –
I already had bought this item from this Seller before… 2 year ago. They are still working but the battery has less capacity. I bought these now for mis a couple of years of intense work. They work beautifully. Massive the best frontal light I ever worked with. Love them, love this Seller…
T***a –
Very good practice has the function of lighting by hand without having to press the button with sensor
I***n –
Thank you, I received the item and did not pay any additional postage. By the next purchase I want you successful business. Ivan.
П***а –
The product arrived very quickly the packaging wishes the best quality is working well the seller recommend.
U***a –
Great price! Arrived quickly and I immediately put it to use. Purchased 2. One to keep in my tool box and one in my truck. Highly recommend.
R***s –
I was traveling and only received two in the package
E***i –
Great! Its my second time of ordering this to all of my colleagues!
Customer –
Arrived in perfect condition, thanks to the seller.
M***m –
Is looking forward to this head lamp to fish is fabulous I recommend the seller and the store thank you
A***n –
Good flashlight, there is an option of both diffused light and spot light. Micro USB charging, cable available. The flashlight can also be turned on without pressing the button-just swiped with your hand. Cool. I can recommend it. Good purchase for this money.
J***s –
It shines very well and everything works, but it is very light which indicates a very small battery, so it shines very briefly, it would certainly be better if the manufacturer had mounted a larger battery, but for such a price there is nothing to complain about. It’s good to have 2 or 3 in stock so that you can use it for a long time, because it also takes a while to charge. Nevertheless, the shipment arrived smoothly👍
a***r –
Light weight, packing condition is good. The wireless function also works well.
A***s –
Fast delivery to Latvia less than two weeks. The quality is good. I recommend the seller.
R***a –
Great quality and value. Works great, comfortable to wear. I recommend it, good for extra light. Use it to keep your hands free.
M***s –
Arrived fast in just 9 days, works great, only downside why i giving 4* is because of false battery size, it says 1200mah but in reality it is 400mah… i was planing upgrading battery anyway, so i’m not THAT disapointed, but other buyers maybe won’t be able to change battery. I recommend changing it to any high quality 18650 (i tested it will fit), because with this 400mah battery it last for few only 10 minutes.
zahidislam2000@gmail.com –
Thank you for your detailed review! We’ll address the battery size issue to ensure better transparency for future buyers.
P***r –
I had selected 2 and it turns out that I got one
zahidislam2000@gmail.com –
Apologies for the inconvenience! Please contact our support team to resolve this issue promptly.
A***r –
Bright light and good adjustable fit. Might need 3m stickers for adhesive.
t***A –
It’s amazing what lights
Y***v –
Cheap,no good
P***e –
very good and comfortable
Customer –
Bright.
T***a –
Surprising it’s really good and useful. I’m loving the motion on/off feature and those times you need more focused light, this things got that covered too! Excellent buy for the money and super useful!
J***z –
package arrived before expected, fast shipping. in good condition. the lamp it’s just as pictured. the head wrap is elastic and adjustable, the lamp being rubber feels comfortable around head but would make you sweat when used for a long time. great price, good deal
m***u –
good product thanks
U***r –
Amazing.head lamp for the price. Hand motion on-off system works very well. don’t know yet how long charge will last.
E***H –
Does the job👍🏻
J***y –
Tightness of the housing and elastic serves medium head.
Customer –
Good quality
g***r –
As expected. I don’t think this model has the wave hand On/Off but that is OK. I bought it for the red light bar. I bought another that was all white with the wave hand feature and it works great.
zahidislam2000@gmail.com –
Thank you for your feedback! We’re glad you like the red light bar and appreciate your understanding about the wave hand feature.
F***e –
Packaging completely crushed. Simple envelope plastic without interior protection.
zahidislam2000@gmail.com –
I’m sorry to hear about the packaging issue. We will work on improving it for future orders.
8***r –
i love these my old man uses it for when he takes our dog out very bright and hands free
m***A –
I’m glad it works well
R***s –
As inexpensive as they are I didn’t have much hope for them. But to my surprise they are actually pretty good. Very bright and they have a hands free feature for turning them on and of.
J***y –
my son is very happy with it. it took a little bit to figure out the hand swiping thing to turn it on. but it was that it doesn’t work when there is sun light, which isn’t really an issue, since you don’t need a flashlight when there is sun.
K***Z –
My favorite headlamps long lasting. I wear around my neck under my chin for convenience.
F***a –
Gave it to a mechanical brother-in-law and was delighted. It really is super useful.
W***T –
bon service
d***r –
even though they said it is a 1200 battery, it only lasts like 30 minutes. It’s bright and comfortable, super ship and affordable, but it doesn’t come with what it says it does.