Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***e –
Everything came to me in good condition, the only thing that I missed was the plastic plate on the mountains.
H***e –
The small saw arrived on time and works well, but I did not get small saw disc, abrasive discs, drill chuck, and Chuck with flexible shaft
zahidislam2000@gmail.com –
Glad to hear the saw works well! Sorry for the missing parts—please contact our support team, and we’ll sort it out for you. 😊🔧
m***s –
Everything ok
i***a –
As described it has good power is small but powerful
d***r –
A very good table saw, great for cutting PCB boards. It arrived very quickly, well packaged. Thank you AliExpress, thank you seller!
A***i –
Hello Mr. Mrs. I received the mini circular saw I was very happy but the charger it does not work
zahidislam2000@gmail.com –
Hello! Sorry for the inconvenience. Please contact our support team, and we’ll resolve this issue for you. 😊🔧
C***J –
Excellent I arrived in very good condition and it feels very good quality everything and resistant and I expected it very satisfied with the purchase to try it
g***t –
good
A***o –
Arrived well and very fast, well packed, the saw works well and serves the purpose, I recommend the seller
Customer –
Good
V***v –
It’s good, but: 1. the delivery was 3 months, 2. there is a backlash at the corner rail, 3. after mounting the protective glass, the stand is crooked. Otherwise all norms. I am glad that there is a fence between the “dirty tyrova side” and the motor block
zahidislam2000@gmail.com –
Thank you for your feedback! We appreciate your patience and will work on improving delivery time and quality control. 😊🔧