Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
f***r –
Makes a good product exactly as described goes into sleep mode after about 10 min Fast shipping
Customer –
It is a good product. The quality is also good. Delivery is also fast. I am very satisfied and would like to buy again. Most of all, the utilization is good and the shipping condition is good. Sell a lot of good products and thrive in business.
zahidislam2000@gmail.com –
Thank you for your wonderful feedback! We’re glad you’re satisfied and look forward to serving you again. Wishing you all the best! 😊🙏
A***i –
Fast delivery Under experience I will give my impression in the next additional comments God willing EXCELLENT PACKAGING Thank the seller for the excellent packaging of the shipment
zahidislam2000@gmail.com –
Thank you for your feedback! We appreciate your kind words and look forward to your next comments. 😊🙏
Customer –
The product is of good quality. It hasn’t been used yet, but obviously it’s good.👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Customer –
Fast shipping, good products , lowest price
K***M –
Très bien
성***홍 –
We are satisfied with the product which is good cost
J***z –
Works very well. It is compact and is not excessively noisy in air welder mode.
d***n –
Simple, efficient, and speed of heating I am delighted with this purchase I recommend closed eyes
J***i –
Absolutely nothing to say, very satisfied with this purchase. Efficient and low price.
s***r –
Fast shipping is also good ~
G***o –
Very good better than I have in the store and by the way I paid even more expensive 🙂 Thank you very much thanks thanks
Customer –
The device with solid air; Purchased to make a gift; Not yet tested
Customer –
OK
A***n –
Thank you very much, good article and the entry was before I expected good post service and the article in good condition👍
s***A –
Good quality! runs really fast and precise!
I***s –
Good product
F***e –
Arrived in good shape on time.
c***h –
nice compact unit, works well.