Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
a***r –
everything is just grear
T***c –
they are perfect, everything working like in the description, highly recommend
R***o –
I ordered the item with 2 led strips, and only 1 arrived, I tried to contact the seller but nothing, impossible
Y***i –
Finish off for a good hour. I recommend the seller that virobnik. The goods are not funny and Garno packaging. It looks like it in a fair station. I’ll play it, if you will bring it with you.
D***a –
The product may be good, but the local courier company “Better tracks” refused to deliver it to me for unknown reasons.
I***c –
amazing lights
K***a –
excellent. very fast.goog quality. easy to installation. maybe next time I need to choose more powerful. will and installation photos
B***r –
Is a great product, makes the house very beautiful. Very resistant product already installed several months and does not give any defect.
D***r –
I bought these for a stereo stand. they were very easy to install, and the lights look great! they have a nice warm color, which I prefer to the cold/blueish white of many other LEDs. the dimmer is a nice touch my wife even liked them (she’s usually not a fan of all my gadgets and extra lights.)
zahidislam2000@gmail.com –
Thank you for the great review! We’re so glad to hear the lights worked perfectly for your stereo stand and that your wife liked them too. Enjoy the ambiance!
G***s –
Works very nicely. Not sure if you can power by 12v as well.
l***r –
Great!! Strong glue Unfortunately the lengths are not the same. Some were some longer than the extent I ordered. I’m not terrible
A***R –
It arrived just in time I liked the product and it lights my stands very nice and I think I recommend you, here are some photographs x if you wish?🫡🫡🫡
A***z –
Arrived very quickly. It is ugual to the description, very easy to install. It is very good that you can graduate the intensity of the light. Reclying.
J***z –
An excellent and beautiful product was happy😀For the product and for the delivery
f***z –
Is the second I buy perfect mounted on ikea furniture
V***v –
Everything as described is. Everything works well. Am satisfied. Shipping was fast. Seller recommend.
В***к –
Good product. Corresponds to the description. Fast delivery to Ukraine. Well packed. I recommend the seller, I will buy more.
E***o –
Arrived, I bought 5 but I did not test the one that arrived now
T***e –
Excellent kit for my bathroom mirror. Especially love that the level of brightness is remembered after turning it off and back on. Dims low. Slightly stutters when dimming but that’s fine. Cables are on the brittle side but if installed and incorporated into a fixture it shouldn’t have an issue.
zahidislam2000@gmail.com –
Thank you for your feedback! We’re glad the brightness memory feature works well for you. We appreciate your input on the cables and will consider it for future improvements.
K***s –
Excellent product just as advertised, full to put to work immediately
t***t –
I absolutely love this lightning! No more batteries! It dims also! It changed my display❤️ fairly easy setup, quick shipping A+
W***m –
good quality. easy to use and sensor work by just touching it for 5 seconds to dim or brighten. Will buy again.
J***j –
Exactly what I needed.
k***r –
happy wife happy life as they say, and these made the missus very happy as she can now adjust kitchen luminosity to her desire. mind and senses purified.
Customer –
easy to fix and install. second time purchase. prompt delivery. good price.
W***a –
Easy to install, super practical come with a self-adhesive that facilitates installation to surfaces.
J***s –
Cool they look beautiful
E***r –
Very good product, fast shipping, easy placement and very elegant and intelligent. I recommend it
0***r –
Amazing! I loved😍
S***s –
Nice soft Lights in the evening at the most dimmed stand. And beautifully lit during the day at the most fierce position. Adhesive strip is strong! Highly recommended! I think I’m going to order 1 for the Kitchen too! This is warm white.
zahidislam2000@gmail.com –
Thank you for your wonderful review! We’re happy to hear you’re enjoying the soft lighting and adhesive strength. We’d love to have you order for your kitchen too!
c***z –
Very good, good quality and lighting and materials, perfect for figurine display case, I will Upload everything when installed
M***r –
I ordered the warm white ones, but got the cold white ones. Is there an option that you can still send me the right ones?. Otherwise a good product.
zahidislam2000@gmail.com –
We apologize for the mix-up! Please contact our customer support, and we’ll gladly send you the correct warm white option. Thank you for your understanding!
M***r –
took 5 days to Nz, nice price and nice result
G***s –
Very beautiful Thank you 🙂
A***s –
Very happy and satisfied. Of good quality and for the moment they hold up very well. Prices unbeatable quality
j***e –
I installed it on the shelf and I am satisfied. The motion is good and good.
류***지 –
It’s really okay. You can cut it to fit your length and touch-type switch is very comfortable. The light brightness is controlled. Okay, okay.
K***r –
Absolutely love the product. Induction option is fabulous. I just touch the side of a wardrobe and it lights. No switch, easy as that. Dimmer is also great! Top quality, great price. Highly recommend!
zahidislam2000@gmail.com –
Thank you for your kind words! We’re thrilled to hear you’re enjoying the product and its features. Your recommendation means a lot to us!
K***t –
I need one, but I gave you two lines for fear of being bad, but both are good.
Customer –
In the specifications stated that the cable of the led strip was 2 meters long. I bought it precisely because of that. When I received it the girus of said cable is 1 meter, and therefore I cannot place it. Does not correspond to the data they say on the website
zahidislam2000@gmail.com –
We apologize for the confusion and inconvenience. Please reach out to our customer service, and we’ll assist you with the correct product or a solution.