Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Everything arrived very well as in the publication, the only thing I did not like is the size of the controls. It needs to be installed and I update my comment.
zahidislam2000@gmail.com –
Thank you for your feedback! We’re glad everything arrived as expected. We look forward to hearing your updated thoughts after installation.
L***a –
This I have not tested but it is already the 5 I buy, amazing system
D***9 –
Already install one of these, and they are very good and effective!!! I recommend it 100%
D***9 –
These push button are great!!! Of very good quality and without complications to install.
R***z –
Just like I asked, now to install and prove that everything is fine.
ع***د –
Very, very nice. It’s also complicated, but I’m very happy with it.
R***a –
Seems to be good, could have just asked about the symbol in control
C***l –
It looks good quality I will install it and I will be commenting on the seller I give me a very nice keychain
D***z –
Is such as the description, everything works out of 10, although difficult was the installation
A***o –
Everything came right! I have already installed it and it works right!
M***z –
It looks good, only that the one they sent me came without a connector and the box was all damaged, that I am waiting badly, I hope the seller will help me
f***m –
Very well packed remains plus tester is especially see the application distance is it lifespan
L***z –
I have not tried it, I hope everything goes well I will leave reviews to see how it works, hopefully if it works for me
c***c –
A friend put it in his car and it goes well, we will see everything put on so far well! Very fast shipping in Mexico in 7 days! .. The materials look good!
M***c –
It already reached me but I still don’t install it
j***o –
It doesn’t work, it was damaged. I need a refund…
zahidislam2000@gmail.com –
We’re sorry to hear about the issue you’re facing. Please contact our support team immediately, and we’ll assist you with the refund process.
j***r –
Llegó bien
Customer –
Excellent product with proven quality and perfect operation for Mitsubishi Eclipse Cross 2024/2025.
Y***C –
Installation is not difficult if you only know the vehicle wiring to install. However, the automatic door opening/locking is only in the application, and the latest phone is not approved as an application. I’m a little bit sorry that I don’t have a pre-start waiting time setting on the LPG car. The delay setting is how long the start time is (3-6 seconds). It starts remotely, but it takes a good question and then goes off again. I don’t really use it, so I’m satisfied.
zahidislam2000@gmail.com –
Thank you for your feedback! We appreciate your insights and will pass them along to our development team for future updates. We’re glad to hear you’re satisfied overall!