Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***a –
Very good
j***s –
Excellent Product, bad even is the tax make the L
C***y –
Fast shipping, great products, hope to deal with again in the future, thankyou for the wonderful shopping experience!
A***i –
Perfect arrived in a short time and test operation OK
M***r –
Good product, robust, already tested works well
j***r –
Excellent material of manufacture very good quality arrived very well packed I recommend I will buy again
f***r –
Of aesthetics looks very good quality, it is necessary to prove it, so it comes out, very satisfied with the product.
D***i –
compliant object, terrible shipping, as there is no protection. Some plastic parts arrived broken without affecting the functionality
J***s –
Came well packed the seller is very careful with the very good order
E***S –
ok
I***i –
Great, fast shipping and great prices
G***i –
Good and reliable product already tried before and I will continue to take it
A***m –
Too slow
zahidislam2000@gmail.com –
Thank you for your feedback! We’ll work on improving the response time. ⚡😊
Customer –
nice 220V coil, 18A contactor
i***i –
Minden oké
a***r –
Good.
A***I –
The product is very excellent and does not mean that the price is cheap that the bad product is very excellent and operated on the product of the text of the horse and during the installation and operation of the water was working tuned and with the knowledge of the mooh because the filter to I was a vehicle what is tight and non-minimum including the contoctor, but an excellent machine during my experience of it for a week, and I recommend and I buy a fiddle like one. Before buying a check on the Ampere you need, the price of the item at the time of purchase 26 SAR-the seller needs to take care of the packaging Choi
zahidislam2000@gmail.com –
Thank you for your detailed review! We’re glad you found the product excellent. We’ll take your packaging feedback into account. 😊🔧