Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
It came with an AUSTRALIAN plug,not a UK plug.. bfr😭😭
J***s –
Everything Ok. But the packaging deal gives much to be desired.
G***o –
It is not a projector as such, it is not looked at from all angles only from the front. But if it forms a 42-inch screen. The memory card comes with very complete software can be placed several and made as a giant screen. Or so I understand you and customize the content
F***o –
It works well. Instructions not clear but it goes with intuition. When you connect to the projector’s WiFi, unplug the card data, otherwise the app will not work.
M***e –
Item received quickly. As described. Works very well. With the app we can send images or videos easily. The wifi connection with the article is not very clear! I got the best price. I recommend this store.
j***r –
Excellent, the resolution is a little low, but it is OK for the price, the application is in Chinese, Japanese and English, but it is easy to use.
U***l –
product is awesome, the usb received with IT not working
Customer –
Very cool, product came right, just the socket I forgot to order American standard, but I bought an adapter, congratulations.
P***k –
Great product, great seller a VA
c***z –
It is very good for the price, it is not super quality but for the price you want, it works great at the moment, the app must deactivate the data to work with your wifi.
B***r –
Arrived in a card board box with two power supply adapters intended for USA… The power supply 100-240V gives out 12.3 V DC (contact centre +). Memory card “3D Circle” together with a USB-A card reader. The fan blades somewhat tricky to seat right, have to be screwed tight. Screwdriver, 8 fan screws & 2 screws for fasten the motor-body. Each blade equipped with 16 pieces of 24-pin ICs SM16306SJ. Unit has no power on button, this is controlled by App. Wifi 2.4GHz. Remains testing the device.
zahidislam2000@gmail.com –
Thank you for the detailed review! Let us know your experience after testing the device. 😊
c***a –
It’s fine, no Lock microphone. It’s pretty. And bright.
B***o –
Product arrived quickly. Works perfectly and I recommend your purchase.
m***s –
All perfect
A***r –
Cool toy. Came on time. It’s a little hard to figure out the connection to the computer and upload new pictures
m***s –
received as described
f***n –
great product, easy to load costum videos, really bright and vibrant colors. app also works great. take care of your fingers 😉