Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
В***о –
Приїхала посилка за 10 днів в Україну. Хороший товар, приємний дизайн, зручний в користуванні, робить свою справу. За свій ціновий діапазон повністю влаштовує. У використанні близько тижня. В цілому враження від роботи наступні. Переваги: Працює без претензій. Зручно, і недорого. Для дому підійде. Недоліки: Не знайшов. Не виявлено.
zahidislam2000@gmail.com –
Дякуємо за ваш відгук! Радий, що товар вас влаштовує і працює без проблем. Ваші коментарі дуже цінні для нас!
Customer –
Tal como se describe, funciona, envío rápido.
D***y –
Unfortunately I realized too late, that the minimum voltage this instrument can test is 1.5V. Thus it doesn’t suit for testing AA/AAA batteries, which is what I needed it for… This is my fault, however I don’t see why couldn’t lower voltage be 0.5V for example, or just zero for any adjustment.
zahidislam2000@gmail.com –
Thank you for your feedback! We apologize for the inconvenience. Your suggestion for a lower voltage range is valuable, and we will consider it for future improvements. We appreciate your understanding.
G***s –
excelente producto
B***i –
Quick delivery product works fine.
U***r –
Класне, давно хотів якесь таке нормальне навантаження. Налаштувань вистачає, якщо треба можна відкалібрува. Якщо DL24 дорогувато, на маю думку, це гарна бюджетна заміна.
zahidislam2000@gmail.com –
Дякуємо за відгук! Раді, що вам сподобалося пристрій. Ваші коментарі важливі для нас, і ми вдячні за рекомендацію!
R***o –
Все працює
S***l –
The device is OK but it seems fragile. The PCB is very thin and flexes when you press the buttons.
zahidislam2000@gmail.com –
Thank you for your feedback! We’re glad to hear the device is working, but we apologize for the concern about its durability. We’ll take your comments into consideration to improve the design in the future.
А***ц –
Доставка була швидко. Оператор Укрпошта. Упаковка якісна і не була пошкоджена. Гарний і потрібний прилад
S***a –
Товар соответствует описанию. В Германию прибыл на 7-ой день. Это на 4 дня раньше того, что указал продавец. Не хватает корпуса. А так, в общем товаром доволен.
zahidislam2000@gmail.com –
Спасибо за ваш отзыв! Мы рады, что товар прибыл раньше и вы довольны. Приносим извинения за отсутствие корпуса и учтем это в будущем.