Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***r –
Because when the mask is received, the package is not well packed enough and with the shipment it is chafa and it deforms the product.
A***S –
Looks light but practical. Looks great open to see the results in practice. For now very happy
z***r –
Battery power is not needed for dimming fast in the mask. The system is powered automatically from the light transducer incident from the welding arc. Excellent quality/price relationship. I recommend
m***r –
Looks good, quality price, not able to use it yet but fulfills its function, arrived before the scheduled date.
Customer –
I recently tried the auto-darkening soldering mask, and it has significantly improved my soldering experience. The lens darkens instantly when exposed to bright light, providing excellent eye protection while allowing me to see my work clearly. The adjustable sensitivity and delay settings are great features that enhance usability. It’s comfortable to wear for extended periods, and the build quality feels solid. Overall, this mask is a must-have for anyone serious about soldering! Highly recommend it for both beginners and experienced users.
zahidislam2000@gmail.com –
Glad you love the **auto-darkening soldering mask**! 😊 Its **instant darkening, adjustable settings, and comfort** make it a game-changer. Thanks for the recommendation—happy soldering! 🔥🛠️
Customer –
The welding helmet you buy is a smart and crucial investment for your safety at work. With its ergonomic and lightweight design, it will provide you with comfort during long hours of use. In addition, its advanced light control technology will allow you to work with greater precision, since it automatically adjusts the darkness and clarity of the visor according to the lighting conditions. Get the most out of your new equipment and work with confidence and protection!
zahidislam2000@gmail.com –
Thank you for your thoughtful review! 😊 We’re glad you appreciate the **ergonomic design** and **advanced light control technology** of our welding helmet. Stay safe and enjoy working with precision and comfort! 🔥🛠️
A***o –
The weld chalk is very well equipped and versatile. Has a quality ratio Very good price, I will buy more again.
F***l –
I recommend the helmet is light, the flashlight is very light, I change the lens but it works super well
J***e –
Fast shipping, protective glass works perfectly, the product body is whole plastic that apparently does not give security to sparks or incandescent material. Being plastic came somewhat deformed
D***a –
It seems to me of a bit poor quality, I hope to serve a lot, the plastic is very thin and but it arrived complete and on time
e***r –
Best service and great product, this is a great company to buy from. I will continue to be your customer.. Thanks 🤗🤗🤗
j***r –
it was all bent up when I received it
O***z –
It is good for the price but it is not of great quality.
Customer –
Good product For the amount paid. The material is not very good But for the value it is worth.
G***a –
Quality of the plastic outside average but for the rest excellent for the price very correct I recommend
L***l –
I had to pick it up at the office. They told me by message.
J***n –
I liked the mask and with its LED light I think it will work well
Z***i –
Delivery at the expected time, the goods put in a transport bag, unsecured but still arrived without damage. The quality of performance is poor, but at this price (approx. PLN 30), not surprising and even satisfactory.
M***r –
Amazing absolutely love it
p***r –
ok