Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***D –
Arrived in good condition and has quality
Customer –
It’s light, the enemy is empty, the box is empty, there is a dumb mass radio operator, I bought a parallel similar modular unit, without a case, two-way important. Seller’s uncle, I will try yak pratsyu
A***h –
OK
J***s –
Got sizzling
M***g –
Exactly as advertised. seems like a good product, and was delivered quite fast. So i give both the item and the seller all the thumbs that i have pointing up 🙂
Customer –
this unit does exactly what I want. as you can see. I have it in a box from an old DVD player and I incorporated a power supply as well as can be used with a 12 volt battery. Great product for the money & as always build things to suit myself. was a nice project to put it in an enclosure that made it challenging and fun ! thinking I’ll get another one.
Customer –
I wanted the plate, it was not the acrylic box, hear information conflicts at the moment I’m waiting, the exchange
H***s –
toca probar
Customer –
Everything arrived well and earlier than stipulated.
Customer –
Gjn can not do anything family than all the mothers of the company company of the company of the
R***x –
Working a hundred, including an adapter for the current, check with the multimeter and send exactly the Volts
J***s –
Bought the 50W + 50W + 100W amplifier some time back, I hope this is the correct case for it. I was surprised it was still available.
D***m –
ok
Customer –
L device does not appear to be made to last. The stockings price can explain it but it does not inspire confidence, the fittings move a lot and the device is light in comparison with similar tension others.
T***t –
Works well but the locations of the cables do power supply and jack are not terrible. There is no Bluetooth contrary to what is noted. So false description!
J***s –
Not assembled
D***a –
Works perfectly.
R***e –
Top! Clean structure, well soldered, recommended