Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
P***. –
Excellent seller very good article, the product works excellent very well, also very fast shipping excellent thanks
E***i –
Fast shipping …. Great product to test… Seller recommended
D***r –
It works. Has a blueish turquoise metallic color. Minimal coil whine. Green led shows power. Very light, smaller than i thought.
M***k –
All good, thanx.
I***v –
Looks just amazing. Really flat – apx 20mm. Unfortunately, more than 18mm – the default size of furniture boards in Europe. Extremely fast shipping – received just in a few days. Great built quality. Extruded aluminum case (not steel, won’t rust). Utilizes a flat transformer and large electrolitic capacitors. Even the box looks luxury.
I***l –
All ok. Thank you.
Customer –
Perfect… It seems to me well built …. Small size does a bun job
g***n –
Excellent product, exactly as ordered, fast delivery. Thank you.
S***S –
The power supplies looks very solid, the quality of the cases and connectors are good. I haven’t tested it yet, but see no issues. Thank you, my friend.
E***N –
I replaced it with COB led by inserting the ceiling LEDs of the hall. I deliberately chose 24V because I want to shoot lower amps. The old transformer is very small, so I was able to replace it without any problems.
S***v –
The delivery is fast, the quality is good, the 150 reach is lost-I can’t load more-the load does not allow
g***r –
Juge of beauty, a small block of zhivlenya. If I was having a bastard thinking about the technical transport. More than rokiv 10, a block of live on 60W Tse of Bula is large of zalizyak on Transformers, and at the same time a small box. Protestuvati really didn’t get up, ale I don’t think I’ll be a problem. Yakshchi-dodam vidguk
zahidislam2000@gmail.com –
It seems like your message contains a mix of languages and some unclear phrasing. If you’re reviewing a product or sharing your thoughts, could you kindly clarify or rephrase your message? I’d be happy to help!
C***s –
Very good source, looks of extreme quality, already installed and in full operation, feeding the LED tapes according to images. Would certainly buy again
R***i –
Very good workmanship in relation to the price. I recommend
f***r –
Whiglyaday is just a stranger’s kHz Chi pratsyu))))) I will give my daughter a warm living, we will help you.
zahidislam2000@gmail.com –
It seems like your message is a bit unclear. Could you please clarify what you’re referring to, so I can assist you better?
I***a –
The delivery is fast. Everything works. The quality is good. Thanks to the seller.
A***v –
I take it a second time. Everything suits, compact and high quality. Does not heat up and it is clear that it is done neatly.
Customer –
The delivery was really really fast, the build quality of the houseing is great. The connection terminals are labeled and easy to wire in. It has a green led as a power on indicator which could be a bit annoying in dark.
zahidislam2000@gmail.com –
Thank you for your feedback! We’re glad you’re happy with the delivery and build quality. We’ll consider your suggestion about the LED indicator.
Customer –
Does what it’s supposed to, very compact, runs warm but not hot. Good item, hope it lasts, would purchase again
zahidislam2000@gmail.com –
Thank you for your review! We’re glad to hear that the item is working well for you. We appreciate your feedback and hope it continues to serve you well. Looking forward to your next purchase!
o***r –
Duuuuzhsee dovg block zhivennya. Ale and Garna. The lapels for ventilation. Terminals groups garni.