Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
I am very satisfied. Thank you
S***r –
All good as described, very useful.
C***n –
Nice, high quality kit, no missing parts and laser cut wood is good quality. I have yet to assemble it
f***r –
Construction light, function very funny.
Customer –
Excellent, graciassss!!😊
T***a –
Small, but cute. Can’t wait to assemble it 🙂
s***f –
Great toy to enjoy building with the kids! fast delivery and good quality ………………………
P***r –
Excelente
T***M –
Very well and gift for the children.👍
A***s –
Delivery fast item is great
m***s –
thank you
명***강 –
All right.
a***y –
It has just arrived now it needs to be assembled and it works but I suppose it will work without problems I will tell you
c***k –
This product requires guidance from a parent. Otherwise, the drawings won’t turn out really pretty. Be sure to do it together with your child.
zahidislam2000@gmail.com –
Thank you for the advice! It’s great to know that parents can make the experience even more enjoyable and successful with their kids! 😊
M***l –
Very nice. Quality construction.
W***z –
I arrived only, I am going to check it to see if it was damaged or not and then I will start to arm it together with my nephew.
E***n –
Very small display.
M***y –
This one didn’t work
Customer –
The product photo showed what the finished model was, even if the product description was unclear about the specific design. I think this is very good quality for an inexpensive model – I build these with my grandsons, and there is nothing comparable available in the US. While it can be a challenge to translate the instructions and read the small print and assembly photos, it is a fun learning experience.
zahidislam2000@gmail.com –
Thank you for your feedback! We’re glad you and your grandsons are enjoying the project – it’s great to hear it’s providing a fun learning experience! 😊
A***s –
Nice little project. First build an afternoon with my granddaughter and then hours of colors, too bad there is only 1 color