Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
C***a –
I arrive before the date, everything well packed, works perfect, all the lights turn on, now we just have to try it
P***o –
The material is a little fragile plastic, it will be necessary to treat carefully, the lights work perfectly, bring an extra lid for the holes of the lid but I could not put them, sizes don’t tire. Generally good.
a***a –
I couldn’t get my bag because the delivery man couldn’t find me drinking letter.
n***r –
Their quality is much higher than I expected. Highly recommended
J***m –
Works very well and my dubia props are rooting well
Customer –
Is smaller than I thought, although it is very useful for the school garden project at the center. Everything works properly. The price is good and the shipping arrived, in perfect condition, in less than 10 days.
Y*** –
Product came in a robust package, works good. I can’t say about how the plant will react to it, so time will show
A***z –
Arrived everything as it appears in the description. The LED light works smoothly in the three seedbeds, the plastic is a little fragile but they perform their function well, if they are used carefully can last a long time. They were very well protected and luckily they all arrived in perfect condition.
zahidislam2000@gmail.com –
Thank you for your detailed feedback! 😊 We’re glad everything arrived safely and that the LED lights are working well. Happy planting! 🌱✨
A***y –
great quality thanks fast shipping and good value works well
M***i –
The plastic a little fragile but it’s very good👌👍I love it. Thank you very much👍👍👍I recommend it
Customer –
Small but cute. It has two types of LED lid and ordinary lid, so it seems to be good for seedlings. We look ahead to next year. ^ ^
Customer –
Hello, that package arrived today should have been there yesterday the courier would not have reached me, but saw him drive by, he did not even make an attempt. Typical DHL but you can’t do anything for. Product is a bit smaller as it looks but that’s still OK. Lights work too, everything is great
zahidislam2000@gmail.com –
Glad to hear you’re happy with the product! 😊 Sorry about the delivery issue—wish we could control that part. Hope your plants thrive! 🌱✨
A***z –
The product is perfect for me purpose of germinating seedlings. I only recommend that you lift the lid to allow air to enter and to avoid to a certain extent the formation of mold and other fungi. For some seeds it may be necessary to combine them with a heat blanket at the base of the seedbed, depending on the ambient temperature in the place where the seedbeds are placed.
zahidislam2000@gmail.com –
Great advice! 🌱 We’re glad the kit works well for you, and your tips will surely help others achieve better germination results. Happy gardening! 😊🌿
V***k –
Cool, it works well. The lid does not lock in the box. It also works as a greenhouse and can open and close when turning the top
s***i –
I bought the sprouts that I had sown basil seeds one by one in a suitable house when the weather became cold. The size is so good. The lights are good and good. It’s nice to have an auxiliary battery. I hope it’s good.
L***z –
All according to the published shipment before the agreed need to be tested.
O***a –
Came as described. Three boxes with lids and backlight. Everything came whole and working. 10 days delivery
Customer –
The product is exactly as described and serves its described purpose exactly. If you wish to seed cactus this is grear
Y***m –
Arrived on time today and I haven’t had time to control it, looks pretty good
D***m –
Has arrived and works
f***o –
Everything as per announcement seems perfect the material is a bit thin seems to go well I will try and in case I will buy a bigger one
D***o –
Very good, it is the perfect size to generate cuttings. Much more comfortable and practical, I recommend it!!
Д***в –
The kit came in whole, in full order. The quality is excellent. Working lamps. Good seller.
A***I –
the product corresponds to the description and images, arrived well packed and intact, medium quality plastic. I am satisfied with the purchase
Customer –
Great product
C***r –
definitely lost smaller than what I thought it would be not made out of much should have been thicker but it will work
zahidislam2000@gmail.com –
We appreciate your feedback! The compact design is meant to save space while still being effective. Hope it works well for your seedlings! 🌱😊
E***e –
I have not used it yet
w***r –
These are really flimsy!! The plastic is very thin. I expected something of a bit better quality. I haven’t used them yet, so I can’t say for sure, but, I don’t think I’d buy these again.
zahidislam2000@gmail.com –
Sorry to hear that! While the trays are lightweight for easy handling, they are designed to be durable and reusable. Hope they work well for you! 🌱😊
t***r –
They arrived in perfect condition and the lights work! That’s all I ask for, therefore 5 stars. No problems thus far.
Customer –
Should work great. Good value.
A***l –
it perfect
p***r –
1 Light occasionally refuses, will be a fracture in cable.
x***g –
packaged good. starter grow trays good material
L***e –
Perfect for the price, lighting very well, consumption 1W for two lighting. Super efficient.
P***l –
as described
M***i –
As described. Perfect for germinating seeds.
Customer –
Happened a week very quickly. Works very well in accordance with what
H***e –
Came as shown I haven’t grown anything with it yet but it’s perfect comes with holes for drain the cords are kinda long
Customer –
Great little seed starting system. I will leave more feedback when my seeds have sprouted. It appears to be a quality system.
B***j –
I thought it would be bigger but it fulfills its functions