Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
b***r –
Like the last time, order superfully wrapped, we see the seriousness of this company. I just have plus to assemble the kit. Very satisfied at the moment.
Customer –
Deliver complete and in good condition plus it Mount mtn and see if it works
菅***人 –
I am always very much taken care of. There was no manual in the item I ordered this time. As a result of various studies here, I understood how to download the manual, so it was good.
zahidislam2000@gmail.com –
Thank you for your understanding! We apologize for the inconvenience and will ensure manuals are included more consistently in the future.
Customer –
Good quality product and plays really decent. To avoid mistakes, watch the movie😁. Preferably several times.
S***B –
Well received. Very satisfied. Mounted in an hour. Will make a beautiful gift for a teenager. Thank you. Thank you.
Customer –
It was good. I want to make the nut of the Assembly screw embedded so that it does not fall off. Either that, or I wanted it to be a long screw that would allow it to penetrate the bolt side to the other side.
zahidislam2000@gmail.com –
Thank you for your suggestion! We’ll consider improving the assembly design for better stability in future versions.
Customer –
The radio can be black case. I do not recommend fast delivery. Regards
v***r –
Received the parcel collected with my son, I am satisfied with it too
W***s –
No manual
a***r –
I have not assembled it yet, but it’s all right
V***a –
The order arrived before the stated date, in good condition. I am satisfied with the quality of the product. I recommend the seller.
P***p –
Am very satisfied, also the FM reception is excellent.
k***r –
Excellent, thank you. Bravo Zulu.
E***i –
The audio operation was perfect. Only the LEDs that are partially working. I followed the instructions of the video and then I saw that in the video the assembly is wrong. I’m still going to try to fix it.
zahidislam2000@gmail.com –
Thank you for your feedback! We’re sorry for the inconvenience; please double-check the assembly, and let us know if you need further assistance!