Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
a***r –
The product is good, and the price is low compared to the price.
U***r –
Two dials don’t sync like steps and burn calories; at my discretion, the watch has been used before.
zahidislam2000@gmail.com –
Thank you for your feedback. We’re sorry to hear about the syncing issue. Please try resetting the watch and reconnecting it to the app. If the problem persists, feel free to contact our support team for assistance.
c***c –
Impossible connect with my s20 fe phone
l***r –
beautiful watch , works as stated. worth 10x the price easy. thank you
U***A –
Looks good I still have to charge so far okay. Fast Delivery top.
Q***c –
Good product👌
Customer –
Very good quality praduct
h***a –
Very good watch compliant with the description
M***a –
I loved this product, it is very good quality friendly to handling your system, good materials excellent
e***r –
Beautiful as on the photo I advise you there is also the replacement bracelet🥰🥰🥰🥰🥰🥰
b***e –
In accordance with the description
Customer –
Order received quickly. Corresponding well to the ordered product. A little hard programmed but we get there
E***r –
Highly recommended product, hard strap has all applications. The only thing that is a bit fair is the app but I recommend it 100×100
Customer –
Super montre
a***r –
The quality of the product is high compared to the selling price, and the idea is good. Even if the product is good, the price point is too low, but it was surprising. We strongly recommend to those who wish to purchase. It’s already hot and ready to buy other items. There is.
zahidislam2000@gmail.com –
Thank you for your kind words! We’re thrilled to hear you’re impressed with the quality and value of the product. Your recommendation means a lot to us. We look forward to serving you again soon!
A***z –
Look good I hope and have good reception of functions
A***B –
Watch Ok! Only the charging wire has arrived damaged… One pin is shorter. But it charges lightly and with problems
D***h –
bloody amazing. metal strap a bit big I’m 5’6 . it’s supplied with comfy silicone strap I love .. a1
J***a –
Excellent Product, I will order another. It is easy to configure using an application that must be downloaded to the mobile phone. Instructions in several languages. Recommended seller. Thank you very much.
M***d –
I like it, but I see that the Watch lacks more different screens, for the price is fine
F***z –
The order arrived in excellent condition to Panama, I am very satisfied with the purchase, with the attention of the seller and everything. Well packed product and arrived in 15 days. I have not used the watch yet, after use I update the comments, for now all good!
D***m –
I love it
A***t –
Like picture. The days will show how the clock is really good or not
W***s –
Unfortunately the watch came faulty in the power button, I tried to return it and the code that was sent to post to the Post Office gave as non existent.
zahidislam2000@gmail.com –
We’re sorry to hear about your experience with the power button and the return process. Please contact our support team, and we’ll assist you in resolving this issue promptly. Thank you for your patience!
M***e –
Arrival 2 days before the date, well packed. It is the second that I buy it is well finished and of good quality .. For the price it is plus than perfect and works very well. Thanks to the seller for the speed of delivery.
J***z –
Arrived very fast and very well packed I recommend the seller
M***o –
There is no “volume adjustment” function. If you want to adjust, it has to be on your own cell phone. The other funcoes are OK. He also doesn’t have GPS, but that, to me, doesn’t matter. I didn’t return it, but for those who hope to have the adjustment function, better take another model. The hw28 own
zahidislam2000@gmail.com –
Thank you for sharing your experience! We appreciate your feedback on the volume adjustment and GPS functionality. It’s great to hear the other features worked well for you. We’ll consider this input to help future buyers find the perfect fit!
p***a –
Works very well pleased the practicality of use the app is well functional can buy without fright.
M***c –
Generally for this price OK, only the menu is slightly annoying.
A***l –
Very good watch this great as the photo and recommend and I would buy another one for my brother and it is very good price
Customer –
The ECG + ppg Bluetooth call watch men’s watches is very beautiful. The Smarth watch has 2 1 silver bracelets and another gray color plastic. I bought to give as a gift. The person liked it very much. I’m gonna buy more. I really liked this watch ECG + ppg Bluetooth call watch… Screen Screen Screen Screen Screen …. ……………………………….
zahidislam2000@gmail.com –
Thank you for your wonderful feedback! We’re thrilled you and the recipient loved the ECG + PPG Bluetooth Call Watch. The dual strap options make it a versatile gift. We look forward to serving you again soon!
j***r –
Very good in quality and battery lasts 3 days. I am very satisfied.👌🏼
D***e –
Great product
G***a –
Thanks for fast Delivary I am trying it now it looks llama good
A***g –
For the price, looks good and good quality. Just with time to wait for it to keep working!
M***n –
Arriving five days later. Quality Good. I need to buy one more. Xiaomi GTS GTR series contrast, nothing. Do you have it at this price? Plating also color. After installing the app, you can catch it in it. Function easy to write and light
zahidislam2000@gmail.com –
Thank you for your review! We’re glad you liked the quality. Regarding the Xiaomi GTS/GTR series, we currently don’t offer it at this price, but we’ll consider adding more options. Feel free to check our collection for other great deals!
J***r –
Too long for delivery they lied about the estimated delivery date.
zahidislam2000@gmail.com –
Thank you for your feedback. We’re sorry for the delay and any inconvenience caused. Please contact our support team so we can assist you further.
y***r –
Look very nice watch It came very quickly But I have no use it
Customer –
I received my order in good condition, but I haven’t tried it
C***u –
Watch looks very nice. It is real amazing. Lonely problems is for settings. It would be easier if the settings were done directly from the watch and not by connecting to another device. Otherwise it’s cool, use, nice and interesting.