Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O***o –
By taking away the product shvidko. On the viglyad and on the dot, otherwise it is not bad. Yak pratsyu, live in order to show. Metal present.
M***o –
I must highlight the excellent very fast dispatch service And the product is exactly like the excellent description thank you
n***r –
Received with satisfaction
M***o –
Excellent, I did not think it was covered with such a solid material, also excellent air gas mixing, I recommend it, essential for those who practice do-it-yourself or DIY!
K***s –
Wonderful. I loved it. I tried it as soon as it arrived and it works perfect… I recommend it
s***r –
Really useful article, very satisfied, thank you Ali
R***z –
Weak product no spark arrower
zahidislam2000@gmail.com –
Sorry for the inconvenience! We appreciate your feedback and will look into improving the product.
e***n –
good burner, but it does not have piezo ignotion så you will need a lighter to use it
zahidislam2000@gmail.com –
Thanks for your feedback! Yes, a lighter is needed for ignition, but we’re glad you liked the burner. 😊
Customer –
real Cheaply made don’t waste your money leaks big gas ball went up I threw it n the rubbish
zahidislam2000@gmail.com –
Sorry to hear about your experience! Your feedback is valuable, and we’ll work on improving the quality.
F***a –
Everything correct, it needs to be proven
R***l –
Looks good and needs to be tested
l***l –
Well received. I’ll use it well. Well received. I will use it well.
G***k –
ok
Customer –
Item has come with the packaging very well, it looks like they presented it, very good looks, I have not tried it yet but it will work for me. Recommended.
O***o –
The goods arrived within the specified time. the quality is as specified. I advise the seller.
Customer –
Excellent product. Recommended.
U***r –
Torch works pretty well. It doesn’t have electric ignition, but the flame size is more adjustable than some other similar torches.
M***z –
This super same as it looks, thank you and congratulations for having great products with low price and good quality
D***Z –
As described
P***s –
I recommend it exelente purchase
D***a –
A very good product with good quality and very practical when it comes to placing butane gas can
J***a –
It arrived in a timely manner, very good price and looks good quality. I’m going to try it soon. It is practical to be transported and useful for the kitchen and other jobs
c***e –
good
d***r –
Good quality.
U***t –
good item for the price
Customer –
Got the item quick. tried it first but the flame was all over the place. but it was the butane that was bad.
d***m –
Writing Well, you know. It’s just useful ~
m***r –
Gut
j***s –
Top works well.
L***o –
The item matches the description. Fast delivery.
a***r –
Good product ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, Easy to use ,,,,,,,,,,,,,,,,,,,,,,, Interesting price, ,,,,,
M***V –
Everything is ok! Thank you!
9***r –
Not much
b***g –
Available for use
O***i –
A good burner. According to the description. Suitable for welding. Fast delivery. I recommend.
Customer –
I really like this product. Very effective. Actually replacing one that was borrowed and not returned.
m***r –
I was pretty excited to get this item.but after it arrived for some reason i can’t get it to connect to any of my butane cans