Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***k –
Great quality, super clear colors, good price and fast shipping. I recommend the seller and order more.
E***e –
Perfect, three power brightness, cable long enough to charge it, compatible with powerbank for travel or if no plugs nearby. Delivered before the date.
S***y –
It looks awesome. I could draw for a lifetime. I love it so much.
E***a –
Super, my son is charming and the goal is met, they can match without problem and has 3 lighting levels, plus came super fast
K***v –
Garny device for painting. The need for money. My daughter.
I***k –
Jól becsomagolva jött meg. Tökéletesen mð ködik, és három fényerő állítható rajta.
F***u –
excellent, packed safely and in good condition. i recommend
c***e –
I am doing my “Summer” time Christmas shopping. This is a present for a child who has great artistic talent. Thank you.
l***r –
The malpad is great. I already have one in A4 and A3. However, what irritates me with this pad is that the background is very dark without the protective film. First I leave the foil on it to test what I prefer. With the price below 4 euros, you can’t do anything wrong. It has three light levels that really correspond to the description. The seller is recommended and the shipping was very fast.😊👍
zahidislam2000@gmail.com –
Thank you for your feedback! We’re glad you like the product, and we appreciate your suggestion regarding the protective film. It’s great to hear that the light levels met your expectations! 😊👍
v***i –
The light is quite strong and has several lights. The only thing that there are many little points and it is not smooth ……
A***u –
good quality
S***s –
As described, it arrived well protected and ahead of time. Very useful to cheer💛
b***r –
Pretty decent little light board. Not terribly bright but very nicely executed. Touch button works well.
Customer –
She does her duty, happy
C***a –
My daughter loved very good article
M***e –
Product exactly as described. Satisfied
J***S –
Equal to the description. Has three modes in lighting intensity. Works perfect. Arrived in Mexico in 8 day. I recommend.
A***a –
a must for diamond painting enthusiasts 10/10
l***r –
Item arrived, all protected in a bubble cushion, and everything is as described, all works ok, but I’m not sure how long the supplied cable will last, as it is a bit flimsy. Delivery was via Evri
M***s –
Wow super good for school work is excellent I recommend it thanks to the seller
T***o –
Table with 3 light levels. Apparently will be useful in diamond painting. I will do the tests to see if it will make the job easier or not.
Customer –
will work great for tracing stained glass patterns or to trace pieces on glass from pattern. light weight and easy to use anywhere. I can see many uses for.
n***n –
It only projects light on one side, but for the price it is not bad at all
j***o –
Excellent item, my son will serve you a lot, works very well, well packaging and manufacturing material.
Customer –
Chudovy goods for their Tzina. Shvidko’s priyshov, buoing packing in the bastard plaivka (showed everything in the photo), in the sets there is a cord up to it. All the inventory
w***r –
Perfect! Just what I needed! Fast shipping!
V***a –
The packaging is very well protected I liked that, it arrived just much earlier than expected and everything is complete we will see how it is using it
E***3 –
Identical to the photo I have not turned it on yet because it is a gift for my daughter who wanted it, but so it looks good packed very well. Arrived even earlier than expected
D***s –
Ok not more then that
Customer –
Very good, comes with your cable to connect Very well packed with protection, came fast, before the expected date.
Customer –
Not bad
P***s –
The light this gives off is a bit underwhelming and only on one side. i don’t know if it’ll even work for my purpose.
E***n –
Arrived in good condition and it good working condition.
Customer –
work good,extremely thin and light.
R***i –
Amazing, will definitely be using 24/7
Customer –
perfect size per description and great price. very bright light
Customer –
Item works but a little too dim for tracing. Not too firm but works.