Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T***r –
works alright for my phone. no problems just wish it cooled it more, but this is a cheap cooler
J***n –
Exelent fan is comfortable and especially if it keeps the cell phone cold I recommend it
W***a –
Legal product complies with what is written, it really cools the cell phone. Product works direct on the power supply, comes with a magnet to attach to the mobile phone (does not come the clamp) Everything arrived right and on time Good Purchase
C***e –
The package arrived in good condition and at a good time and wrapped well after the experience works and excellent in cooling must remain tied to the power supply to work means no battery to charge and this I see defect is excellent
m***o –
Even if it is cheap it cools a lot, it works well
Y***l –
A fan of excellent quality and practical cooling of the phone quickly and good coolness comes with a gift finger gloves to play out in the… Etc. Recommend it.
w***e –
delivered in perfect condition.very fast delivery. I have tested the fan and it seems it’s cooling very good. I have not tested yet while playing games. but i believe it will cool my phone. overall good package.
Customer –
Very very good gets cold in a matter of seconds I 100% recommend buying if you play high quality games or just game very good 10/10
O***n –
Very cool thing, at first I thought some kind of trash, in 20 seconds the temperature is really-3 ice plane, I don’t understand how it works, it works from the network but it’s worth it
A***l –
Arrived in 1 week, everything in good condition, works properly, the only detail I would put is that the light is blue and can not be changed as in the picture of the publication showing rgb, otherwise it works very well and looks good quality
S***z –
Good design, easy to use, helps a lot to cool the cell phone
A***P –
Cool Cool and I like the design very much, but the screen does not reflect the actual temperature, it is a programmed counter
d***a –
Exelent product. It has two cooling speeds, it is worth it
A***e –
Free and fast delivery less than a month, I will try it and then I will see the function note. Thank you
C***o –
Boy, that this little thing cools down very fast, that is true, it surprised me a lot, The Paia only has a blue color, but that is relevant, I want to cool down, and not looking at light, pity that I lost FPS, the display, always goes down to-3 and stays there, I don’t know if it really is so sure, but the important thing is to cool it does, and it comes fast.
o***e –
Good products, good performance, arrived in 19 days, thank you. Recommend and shop
M***s –
Very good product is very good maintains the temperature no more than 35 to 37 degrees and bought others and despite the fact that this is cheaper given better results, it only lacks a better magnetic sticker of more quality to make it much better
G***a –
Received my package even before the estimated delivery time. All in one piece… I am happy 😊
N***g –
Good but I will tell you it throws very hot air if you don’t have problem with that it’s really good👍🏾