Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T***r –
Well-filled and safe. Contains cold dispenser and gloves for thumbs. For those who play Bobbie for a long time. The metal from which the product is made is coarse and a good cooler dispenser. I use it to lower the processor temperature during live streaming.
Customer –
The heat sicker and the gaming mule… the same thing came together. When you’re playing a phone game, you can use it when you need a sliding control… The phone cooler is weak to cool the upper part of the camera where there is a lot of heat, so I bought a heat sink that covers it. It definitely works… When you just buy a cooler, you need to buy an all-in-one product or a set of heat sashes.
zahidislam2000@gmail.com –
Thank you for your detailed review! We appreciate your insights on the product’s performance and the suggestion for an all-in-one solution.
A***Z –
It is much better than the previous version that I used, it is recommended, the only mishap is that when using the board the nfc is no longer useful 🙁
A***k –
I recommend the seller💐🤗I recommend the seller💐🤗
S***ó –
Didn’t test it yet, i will test when the memo dl100 arrives.
A***1 –
Thanks to the seller for the gift and good product but weak adhesive little not as strong as other
Customer –
If it works for its price, it is not the most powerful but it does work
A***z –
I arrived early but the box arrived somewhat beaten. The product is of good quality
A***z –
The plate looks resistant, I did not have good experience in cooling my cell phone faster, but it was my first observations The shipment arrived well protected and at agreed times
zahidislam2000@gmail.com –
Thank you for sharing your experience! We’re glad the shipment arrived safely, and we appreciate your feedback on the cooling performance.
진***정 –
It’s not bad. It’s not bad. It’s not bad. It’s not bad. It’s not bad. It’s not bad. Yeah, it’s not bad. It’s not bad. It’s not bad. It’s not bad. It’s not bad.
zahidislam2000@gmail.com –
Thanks for your feedback! We’re glad you think it’s not bad. If you have any suggestions, feel free to share!
K***t –
item is good, but after a week, it will not stick anymore.
r***s –
It looks good quality, arrived in a timely manner, to test it in a pixel 7, I hope it comes out good. Thanks
Customer –
All yak in the inventory, shvidka delivery, goods, Garna packaging, I recommend the seller and the product. Rusnya-Tepopyti, to be proud in the goods!
S***i –
Very excellent product, thank you for the seller for the fast shipping A product identical to the description arrived in record time with the Malaysian Post Thank you for the seller I recommend dealing with him
U***k –
Corisne is a thing, for quiet, HTO rosumish, yak chomping. Cool to be cold. For sure, fingertip was added to the gift.🥰🥰🔥🔥
D***r –
I don’t know what to swell for but my brother says he needs it
E***o –
The product arrived so fast and I love it! this little thing is very effective with thermal conductivity. my Red magic 9 pro with the VC coolers gets relatively cold in seconds thanks for the help from this little fella !
S***o –
I haven’t tried it yet but it looks good materials. Does not look so good in an ultra s23 better the round model.
m***a –
A wonderful product arrived in a short envelope and there was no problem with customs in my country. I highly recommend buying on this store.