Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
m***a –
It arrived super fast and in very good condition it is practical and it is easy to put to load
Customer –
Arrived well, what it takes is to make it work. The material is of good quality and I hope and comply, although for the price as it is not possible to order much.
D***a –
The year-old for the sake of disgainment, pratsyu, for his own penny norms
Customer –
Very good watch in just that the watch does not last in terms of the battery only lasts a 4 or 5 hours in addition that the model does not convince much in terms of cardio measurements and everything else.
J***e –
Spectacular👌I really liked I bought 2 and really. Equal to the image. I recommend the supplier.
P***a –
Upon arrival, I found the product to be in excellent condition and as described by the seller. After testing it, I am pleased to report that it works perfectly. I think, per the performance and the cost, it’s great value for money. I am therefore confident in recommending it to anyone in search of a product like this. Good product.
zahidislam2000@gmail.com –
Thank you for your wonderful review! We’re thrilled to hear that the product met your expectations and works perfectly. We appreciate your recommendation and look forward to serving you again!
R***a –
Great cost benefit, functional, I hope the durability is long.
C***r –
Very nice product. Comfortable and it was what I was looking for to give to a loved one. Arrived in good condition
L***e –
The product was fine but it came out of the box and the box was broken but it works perfectly counts the wrong steps but outside of that there is nothing wrong
7***r –
Very good, arrived in quality and form as I imagined
J***z –
If it is very specific regarding the characteristics. And the delivery time was shorter. That allows you to make other purchases with the confidence that you have already received the previous product
zahidislam2000@gmail.com –
Thank you for your feedback! We’re glad the product met your expectations and will work on improving delivery times to give you more confidence in future purchases.
L***a –
Very nice It’s practical yet I don’t use it
E***z –
For the cost is very well .. It remains to be seen how long the battery lasts.
G***s –
The watches have arrived right but a came with malfunctions unfortunately it is not possible to return so I will give 4 stars. I bought to give the children as a gift and one will not get a gift, because a defective watch came. It does not load or start the screen.
zahidislam2000@gmail.com –
We’re sorry to hear about the defective watch. We understand your disappointment and appreciate your feedback. If you need further assistance, please feel free to reach out!
E***r –
I find it very cool is for a gift k espeto k like
Customer –
Arrived well packed and before the scheduled date. It looks good, when I try it I will put another review
g***r –
Super happy with the smart watch goes very well I recommend it ..
A***a –
The box came a little crushed but the item well I will just turn it on
А***ч –
As for this money it’s OK but only for children’s. not very happy of quality of display and have very bad translation on Russian language. Ali delivery was fast and free thanks.
B***o –
I get there in 15 days. The material is of good quality, I have already used it and it works well. I highly recommend it