Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Good quality item, good seller. I selected fast delivery for 2€ more.
c***r –
Thanke Very Much !!!
A***n –
The XDM1241 multimeter is a decent device, especially when it comes to measuring voltage and resistance. It provides accurate readings, which is essential for precise electronic work. However, I found a major drawback with its auto-detection of capacitance. The feature is practically unusable due to the lengthy measurement time; it takes around 30 seconds to get a reading, which significantly slows down work. Given the high price of the XDM1241, this lack of efficiency is disappointing. There are other multimeters available at a third of the price that offer much better auto-detection capabilities. While the XDM1241 performs well in certain areas, the slow capacitance measurement holds it back from being a top choice.
zahidislam2000@gmail.com –
Thank you for your honest feedback! We appreciate your insights and will consider them for future improvements. 😊🔧
e***r –
Hochwertiges Gerät. Funktioniert sehr gut.
Customer –
TOP SHOP…..A1
R***l –
Everything OK. Thanks again for the fast shipping!. Owon software is bad..
F***e –
todo bien
R***i –
все чудово
O***h –
Very useful multimeter. Works from battery. Many functions. Can communicate with PC via virtual serial port using SCPI language (checked, OK). Fine seller. Quick shipping.
B***s –
So far, the meter seems to work well. There are a lot of videos, but the accuracy seems very good. Some of the auto-ranging is slow. I have found that with a 6800uf capacitor it took about 15 seconds to scan the ranges. However, if you manually select the range, it is much quicker. Minor inconvenience, I would still recommend this meter to the hobbyist. The shipping was unbelievable. I ordered it on Dec 22, it shipped on Dec 23 and I received it in San Francisco on Dec 26. 4 days from placing the order – China to San Francisco. Very well packaged, the box and meter came in perfect condition. Highly recommend this vendor – Hotools Store.
zahidislam2000@gmail.com –
Thank you for your detailed review! We’re glad you find the meter accurate and appreciate your recommendation. Enjoy your DIY projects! 😊🔧
R***r –
I’m very satisfied with the purchase of this Bench multimeter, and would highly recommend this seller!!!
S***u –
ottimo strumento rapporto qualità prezzo davvero buono !venditore serio e affidabile
C***r –
Vino exactamente como lo pedí y funciona perfecto. Es como aparece en las fotos. Es un equipo estupendo.
o***r –
todo bien tal cual he pedido