Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***z –
The shipment was very fast, easy to use. The USB is recognized by Linux and the midi control in the mixxx app. The driver needs to be configured and it will be compatible with mixx
F***s –
Very good product arrived in 18 days wine intact and very well packaged.
Customer –
I arrive very well packed in a box all the buttons work well and the sound is good for its price.
8***r –
Chulada
N***a –
nyc sound card works well and shipped early thanks to the seller will love to get better ones soon thanks 👍
S***o –
Works well. I did not test all the features, little by little I learn.
Customer –
Met the specifications. I’ll use it for a while and leave additional feedback. Thank you very much
K***a –
All perfect without good quality problem and fast delivery satisfied with my purchase without any problem
C***r –
It seems good, I don’t know if it will be worth Windows
F***s –
Excellent. Good product. I’m on time. Well protected and packed. Good quality/price ratio. I congratulate the seller. Congratulations to AliExpress.
a***r –
I’m still testing, but it looks good. A lot of connectivity. Very fast shipping and excellent delivery. It is a good store and if this sound card fulfills all its functions correctly, I will continue to buy in this store.
F***s –
Damn, I thought it came with the condenser mic cable xlr to 3.5mm jack, now I’m going to have to buy one.
w***r –
Arrived with all the components that are specified on the page and arrived very quickly, excellent service.
s***r –
Product looks good material. Came quick operation correct. Cute product recommended when 100% looks firm material. Satisfied with the purchase
E***a –
Fast delivery, Good seller prompt updates on the item. Same as advertised but difficult to use maybe I don not know how to set it but it makes a lot of noise when connected to the microphone and the phone. I don’t know what I’m doing wrong. If I figure out how to set it to work better I will come add some stars to my review.
zahidislam2000@gmail.com –
Thank you for your feedback! Please check the user manual or contact us for assistance in resolving the noise issue. 😊
F***s –
Excellent will be very useful for me it works everything as ad I highly recommend I want to thank the store very much and the seller for arrived in perfect condition without crumpled in the box and also arrived very fast
W***a –
I received the package in super good condition, the product complies with the offered, the shipping super fast, I am very happy with the purchase .. I fully recommend the platform to make purchases. Very efficient Greetings from El Salvador
zahidislam2000@gmail.com –
Thank you for your kind review! We’re thrilled to hear you’re happy with your purchase. Best regards! 😊
k***r –
Satisfies with shipping and quality
p***a –
Good equipment just did not like the blinking keys with the audio bothers a lot takes away the attention the other 100% working well.
j***e –
I arrive quite quickly. The box was damaged but the equipment is intact… Testing just… For now everything works well. Anything I will comment later.