Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
w***r –
I get there very fast and it looks very nice
x***r –
I loved it!!! I can’t say anymore that she’s very cute!!
w***r –
love
e***r –
Great seller. Item as described, packed well, and shipped quickly. LED Light Strip works by connecting to app
a***r –
Very beautiful and practical
I***o –
Not bad except for the bad sticker I had to replace.
zahidislam2000@gmail.com –
Thank you for your feedback! We apologize for the sticker issue and appreciate you letting us know. We’ll work on improving this aspect.
G***m –
i love it very much it looks so cool its just it doesn’t have a sticky side to it so ima have to buy some tape but its a good product would recommend
l***r –
Good product…100%
M***s –
Very beautiful led, quite liked the quality
N***n –
Great quality! Very beautifully shines and shimmers. I recommend to purchase.
y***r –
I am satisfied with the product, you can customize it as a soul, as well as a cool function with a change of light to the beat of the music, everything is fine.
u***r –
Vagely atmospheric, I recommend)
v***r –
I like the colors it brings, it is perfect to decorate any place in your house
k***r –
good delivery nice products
g***r –
I love these lights , Amazing!
j***a –
The truth is great, it is a very entertaining light for children and decoration is great, I thought it would disappoint me, but not the truth is that I loved it, I recommend it a lot is how the photo says although it does not bring control, even by downloading the application you can do it from the phone and that is super
zahidislam2000@gmail.com –
Thank you for your wonderful feedback! We’re thrilled to hear that the lights are a hit and that the app control adds to the convenience. We appreciate your recommendation!
r***r –
Exelent as described product
r***r –
Wenaaaa
p***r –
received in good order. have to install. Looks very good quality.
v***r –
Flexible neon, it’s cool. You can place it however you want.
P***i –
Kiváló minőségű termék. Applikáció is jól működik.
zahidislam2000@gmail.com –
Köszönjük a visszajelzést! Örülünk, hogy elégedett vagy a termékkel és az alkalmazással.
T***n –
Great light. I like the part. I want to buy this rug.
v***r –
The best led i have , very nice colors and modes, fantastic recommended to buy
E***s –
Product top!
D***e –
superb item 5 stars
s***r –
Easy installation, excellent quality and I would buy it again
a***r –
fantastic. i’m very satisfied. Thank you so much.All colours are working.
D***g –
Very happy .. I asked another seller another more expensive and without the same RGB system worse and economic and many models I recommend your purchase
zahidislam2000@gmail.com –
Thank you for your positive review! We’re glad you’re happy with the product and appreciate your recommendation.
r***r –
They work really nicely and the shipping was extremely fast
N***r –
Totally Super child is thrilled, just installing the app is a bit difficult
l***r –
Excellent, very beautiful colors, various patterns to change the lights, the material is of good quality, nothing more to say, I recommend them
k***r –
I love these kits. They work perfectly for what I need. Thank you!
c***r –
right on time perfect I be ready to order again thank u
z***r –
it,s really good. i love it
Customer –
Everything best! Danke
Customer –
Good packing
e***A –
Looks good, I haven’t tried waiting for me to have the look and kind of kind.
Customer –
The product has arrived. It was crested by a delivery man. But I’m sure it would be a cool gift! Sorry that so!!!
zahidislam2000@gmail.com –
Thank you for your feedback! We hope the product works well for you, and it will make a great gift once everything is in order.
B***a –
Easy to use and install.
m***r –
Good yakiste Garno viglyadae ale ikhalo trohi dovshe nizh Bulo written