Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***z –
The only thing that I did not like is that the box was open and that it does not have a power supply but well we hope it works well…
E***i –
An amazing product really connected to the matter .. Thank you very much!
I***o –
good
R***r –
Super product very fast shipping everything according to the description I think I will be very happy with this product
B***g –
Excellent product makes the work and easy to install
Customer –
Perfect, simple and pump powerful enough for 20 plants.
M***n –
Am primit coletul în bune condiții este al doilea aparat cumpărat.recomand .
Customer –
Good
S***r –
Excellent product, great quality, very easy to set up and use.
E***z –
Great device, arrived on time with good presentation. Works correctly on both the physical buttons and the app control by WiFi. Allows multiple schedules and has a constant stream of watering, about 2 liters in 5 minutes using only one channel. Approved.
zahidislam2000@gmail.com –
Thank you for your review! 😊 We’re glad you’re enjoying the device and its features. Happy watering! 💦🌿
D***a –
works as intended. only downside the water supply has to be below the pot orherwise will drip continuously
L***t –
Easy installation and very useful to water plants when traveling or ensure that they always receive the correct amount of water. The application also easy to install, takes 2 weeks of use and excellent so far
I***r –
Everything works, thank you very much
S***M –
It’s a little noisy, but the motion is fine. It can be processed in the Tuya app.
S***r –
Very satisfied. Recommended shop!
P***j –
Very good device. I recommend.
a***r –
It’s easy-travel essables
A***p –
Received in good condition, haven’t try out and will review once I have install it. thank you
M***. –
The product stands out for its intuitive operation and straightforward installation process, requiring minimal technical expertise to get started. The user-friendly interface and clear setup instructions make it accessible for users of all skill levels. Based on my experience with its seamless functionality and hassle-free setup, I wholeheartedly recommend it.
zahidislam2000@gmail.com –
Thank you for your wonderful feedback! We’re glad you found the setup easy and intuitive. 😊 Happy gardening! 🌱💧
M***x –
Nice system would recommend.