Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Easy understanding app. Piece light, small. Had a one-block difference from the location. Still testing.
С***а –
The package arrived very quickly, it comes with a battery. installed the application, and the seller is all working recommended
Customer –
I really like this round because it fits in the wallet. You have to try this locator to see how it works
a***r –
I’ll use it well. The operation is good. I’ll use it well. The operation is good. I’ll use it well. The operation is good. I’ll use it well. The operation is good. I’ll use it well. The operation is good. I’ll use it well. The action is good.
R***z –
It looks very good, I arrived super fast shipping. It remains to try it a little better but in principle great.
G***a –
I haven’t tried it yet but it looks pretty good
A***o –
Arrived well, need to prove it
B***n –
Think, handy and cute. Not sure if it works. Haven’t try.
i***k –
Fast delivery I have tested the goods and fits quite well
Y***z –
They arrived in perfect condition I have not yet configured them but satisfied with the delivery time and the state in which they arrived.
k***r –
ok
D***z –
It’s like a keychain Tines to download an application that I came in Spanish But the Manuel comes in another language😪
G***r –
Buy 2 are good quality and I will give you your use
Customer –
Excellent high quality! Stocking Stuffers!
H***p –
super fast delivery
C***a –
It is good and functional, it came very fast. I still don’t know how the application and the battery will work, later I find out
Customer –
Nothing to say about the article it fits the description well.
T***y –
awesome
J***a –
Works well, don’t look at the distance, which you know, but I will comment again
S***p –
good size, came w battery! idk if it’s currently tracking me but it works!
8***r –
good
G***m –
I just received and connected it, it beeps perfectly, now I’ll try later on
Customer –
it’s ok so far
F***o –
Excellent product is very precise your GPS I recommend it
L***o –
A way X not to miss the keys of the macchian
e***r –
Good good 👍👍👍👍
K***n –
I put it on my dogs collar. Downloaded the app. Everything is working properly. It arrived faster than expected, so that’s always a +! I’m going to buy more now that I know they actually work for that cheap price.
Customer –
Good quality and accurate to post. With the added benefit of fast shipping. Only cons is bigger than expected and plastic feels very cheap.
zahidislam2000@gmail.com –
Thank you for your feedback! 😊 Glad you liked the quality and fast shipping. We’ll consider improving the build material in future versions! 🚀
Customer –
Thanks a lot!