Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
F***r –
Quick Reception. Functional!
Customer –
Bello
Customer –
Good product recommended it came all the stuff just like on the picture.
Customer –
Exactly as described and fast postage. Thanks
S***k –
Great product, good condition, fantastic packaging, fast shipping.
R***n –
Like having 5 hands very nice
U***r –
They took a gift for a gift, and matched it
Customer –
Object as described, everything perfect! It is solid, stable, of excellent workmanship, maintains the position very well. The plastic base with the NUT and the retainer supplied allows it to be fixed to plates up to 45mm thick; however the threaded Bar has a total length of 7cm. The 4 articulated arms are 30cm long and weigh 35g each, The clothespins with a useful grip length of about 15mm are about 4cm long. In the package there is also an extra clothespin. Robust object, I am really satisfied!
zahidislam2000@gmail.com –
Thank you for the detailed review! We’re thrilled to hear you’re satisfied with its quality and functionality! 😊
V***s –
It is a good tool for third hand DONour to solder with 3X magnifying glass, LED flash light, USB welding, smoke access fan for college circuit repair.
j***r –
Perfect for what you needed the base is heavy and stable, the arms are also robust in general good quality does not wobble.
m***r –
great item very handy
C***t –
Nice and functional
Customer –
very stable and easy to adjust.
m***k –
Very stable and dependable
م***ي –
Very good.
K***s –
Goods purchased to build drones… I haven’t used it yet, but I’m looking very much…
A***z –
Very good but expect a little more flexibility but does its function
m***r –
Not very practical, but will do.
U***r –
this item came exactly as described. Highly recommend getting this if you are doing a lot of tinkering projects and need another hand to help you when you are soldering.
zahidislam2000@gmail.com –
Thank you for your positive feedback! We’re thrilled it meets your needs for tinkering projects and soldering!
A***i –
Cool Spider 🙂 Another facilitation (quite effective, good quality and at a reasonable price) in the service work before buying a decent microscope or camera. Thank you and I recommend the manufacturer and seller.
zahidislam2000@gmail.com –
Thank you for your kind words! We’re glad you found it effective and of good quality. 😊
C***r –
Very nice, stable and solid.
S***u –
We will say an octobus lol good quality, lamp this included usb charging. The plastic is new so a little hard to articulate but it unstuck well.
T***r –
it’s just okay
K***I –
In accordance with the description
B***c –
Great product, fast delivery. Very satisfied with this purchase.
A***r –
absolutely stunning .. received it in 10 days to Phoenix AZ. only issue is no instructions
a***r –
As advertised. A little more flimsy than I was hoping, but matches the description and photos.
Customer –
Good for what it is. Great value.
W***y –
Ok
R***r –
Wouldn’t order it again, I expected a little bit more, but I guess for the money you get what you pay for I
E***z –
Everything very well the only thing is that it is plastic, otherwise everything perfect
E***B –
Arrived but not as described missing the Light and the lens
zahidislam2000@gmail.com –
We apologize for the inconvenience. Please contact our support team for a replacement or assistance.