Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***o –
Looks very good quality, I have not yet had opportunities to use. Ma recommend, thank you
Customer –
Quality materials
1***r –
The rods have no damage and are quite robust, two rods are millimeter to be mounted perpendicular to each other. The assembly was easy but, the insertion of the locking screw a little less, if the milling to screw the aforementioned screw, had been a little longer the fixing would have been easier and faster. Once the assembly was finished, I immediately tried the feasibility, not having the precision bushing to install at my battle Milling machine, I took some precautions to not ruin the aluminium profiles, in fact everything was successful. Of course, it is not an instrument to keep mounted, because in any case it takes up space, I will personally disassemble it as a carry-over in its packaging. It is a product I recommend and I believe I will also order the 80cm one. Serena day.
zahidislam2000@gmail.com –
Thank you for your detailed review! We appreciate your insights on the assembly and the locking screw. We’re glad it worked out well for you, and we’ll definitely consider your suggestions for future improvements. Enjoy your projects, and we look forward to your next order!
B***y –
Very solid well constructed rails.
M***r –
Unfortunately, the grooves of the aluminum parts were still contaminated with many chips. The assembly was quite simple, I’m happy with the use.
zahidislam2000@gmail.com –
Thanks for your feedback! We’re glad to hear the assembly was easy and that you’re happy with the use. We’ll take your comments about the grooves into consideration for future improvements.
T***m –
The package was delivered very quickly, among other things, everything was well packed and without damage from the outside. The goods are in one and free condition and very high quality.
c***r –
satisfait
Customer –
I have not used it yet, however, assembled it. Looks okay for now.
X***I –
Conforme
S***a –
Super article, very well packaged and delivered quickly, my recommendation goes out
a***r –
Very good material
a***a –
The rubber stop pad is too large, it rubs against the vice jaw.
Customer –
That’s pretty tight. Okay.
A***z –
Fast shipping item just as described.
j***o –
The scale is not visible
zahidislam2000@gmail.com –
Sorry to hear that! You might want to check if the protective film is covering the scale. Let us know if you need further assistance!