Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***g –
Fit perfectly with my Hampton Bay ceiling fan with old remote. The old remote had a dimming function with is not compatible with many LED bulbs. I am glad this wifi remote don’t have the dimming. Very easy to install and easy to set up the WiFI with the Smart Life app and very simple to link with Google Home as well.
B***l –
Easy to install. In my case, I have two circuits, one for plugs and one for lamps so I directly connected the Light current with those of the fan and regulator of yours, so I can turn on the light of the damper, from the app or from the remote control.
Customer –
Fits perfectly in the housing of the fan, set up a breeze, works great with Google Home. Can I definitely recommend👍🏼
D***a –
Excellent. Works very well. Both with control than by wifi. It’s worth it. Easy to install and configure.
A***a –
Incredible works wonderfully connects to the Alexa and you can control it with voice and it has its control
Customer –
Works very well with yours. Easy to install, no grounding but works. 5 days to arrive in Spain
Customer –
Absolutely fantastic really happy with these remotes. I tried purchasing these from Amazon and did not work at all. Did not come as says on label but these remote control kit are absolutely fantastic. I bought five of them absolutely fantastic
H***a –
Excellent product, fast delivering, affordable price, it’s the second product bought same quality. . Easy installation and fast connection to WiFi
J***Z –
I hope there was no r I was not wrong. It looks good. Need to urge it.
Customer –
very good, can automate fan when I’m not at home with the app. can set scene like auto turn on or turn off light at timings to save electricity.
H***o –
Goods received today, thanks!
e***o –
Easy to configure in the app, accept the voice instructions with Google. Installation is also easy, but may take time to do. I will buy another one as it is a good product.
U***r –
It is working fine and most important, it fits Westoighouse fan bracket, where Sonoff was too big. shame it is not a zigbee device. Added to Home Assistant using Tuya integration, but control is limited (haven’t tried to play with Node Red yet). the relay is very noisy, you can hear loud click each time. and slowest speed is very fast, to be fair. It is like no.3 out of 4 on an RF westinghouse remote.
zahidislam2000@gmail.com –
Thank you for the feedback! We’re glad it fits the Westinghouse fan and works with Home Assistant. We appreciate your input on the relay noise and speed settings!
P***k –
Works with Smart Life app and Google Home. Perfect to replace the Westinghouse Infrared remote with this Frequency working Remote Control and Voice Command Google. Fan Speed Auto with Google Home depending on temperature. Super to turn it on from other location.
zahidislam2000@gmail.com –
Thank you for the review! We’re happy to hear the Tuya Smart Ceiling Fan Kit works great with Smart Life and Google Home. Enjoy the convenience of remote control and auto fan speed!
M***a –
It works perfectly, it is not difficult to install but not all fans have the same colors in the wiring, I have installed a few.
E***i –
Perfect👌🏻!!! Fast Shipping! Excellent! Thanks. I have to check the operation.
J***z –
Very good materials. Very easy and intuitive to install. Both yours and smart life took it the first time. Certainly worth the price quality if you want to domotize your old ceiling fan and stop pulling the little horns.
p***s –
Everything arrived well and fast
H***d –
I haven’t installed it yet but it looks good.