Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
j***r –
Speedy dispatch. Blindingly bright, and perfect for underneath lighting. Very hard to see the individual lights unless you’re looking straight at it, which you won’t do for long. Backing tape has 3M logo on it, sticks fine.
V***a –
Shvidko came, to bring good. 5 m will sit 36 V, close to 8 V/m with Urakhuvannam vtrat. The temperature of the svitinnya is approximately declared, neutral
K***s –
This light worked great! no low spots easy to cut and install. Awesome buy price is well worth the purchase.
U***e –
The order is received in good packaging, no damage. Did not check
P***h –
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C***D –
Good product compare with price Fast shipping and good packaging Arrived within 20 days I recommend it. Thank you, friend. I’ll buy again.
Customer –
The LED strip is excellent, meets the characteristics declared by the seller, everything is earned and I am satisfied, the seller is great!
zahidislam2000@gmail.com –
Thank you for your feedback! We’re thrilled to hear you’re satisfied with the LED strip and our service!
E***t –
Excellent quality saw can buy without fear the brightness is excellent
5***r –
As described. Work well.
5***r –
As described.
A***k –
Great streak, I didn’t unroll it all, I hope there are no surprises. I’ll buy more, this was for color proof
L***A –
Item received. Didn’t hang them up yet though. It’s LED lights not expecting anything out of this world
Я***ч –
The tape is quite bright, satisfied with the result, thank you.
J***o –
bueno
H***q –
The lights do not have a dimmer and I got electrocuted by them
T***i –
Delivery is very fast for 10 days, it shines brightly but consider the luminous diodes very narrow in the photo as usual, but the tape is very narrow.
Customer –
The product is of excellent quality. As described. Shipping just Turbo! Made in Shenzhen, the leader in electronics manufacturing. So I think it will last. I order not the first time, it’s super!
J***n –
Warm white as described! Good adhesive! Perfect blend of light! Used it under my stairway! Works and looks perfectly after 8 weeks and is still glued!! I would go down 1 or 2 levels in lightning capacity if would have done it again! i have my stair dimmer at 1% and it still is a little to bright in my opinion! stairs 1m with white pigmentet wood oil. i changed my transformer to a quality Meanwell 200W! After the transformer upgrade the low light/dim stopped flickering and the transformer hum was non existing! Great advice to buy a quality transformer! Made a HUGE difference!!! 👌👌👌
zahidislam2000@gmail.com –
Thank you for your detailed review! We’re happy to hear the warm white light is working perfectly, and great tip on upgrading the transformer for better performance!
А***ч –
Delivery is fast, ribbon👍🏼Sorry they didn’t let me order more than 3 reels, I would have ordered more. There is no desire to order it yet, first I will publish this one. The packaging is straight firm-factory. For lighting, it is better to take 6500 K-a nice white light. This 4000 K will be used for backlight. It is better to Power 5 meters from 2 ends.
zahidislam2000@gmail.com –
Thank you for your review! We’re glad you’re satisfied with the delivery and packaging, and we appreciate your tips for optimal lighting setup.
s***s –
perefct
F***r –
Nice lighting a pity that we can’t change the intensity
A***a –
Arrived after 20 days everything ok I will comment later when the garment to see how the lighting and color looks
b***l –
Lights very well
G***e –
.
Л***ч –
Normal tape. Is provided with a proper quality adhesive base.
a***y –
Very excellent and the adhesive is strong and light as description
T***y –
item claims to have adhesive back. but the adhesive that is on it won’t even hold the weight of the lights
zahidislam2000@gmail.com –
Thank you for your feedback! We’re sorry to hear about the adhesive issue; we recommend using additional adhesive for better holding strength.
F***T –
See it in time
А***н –
Great tape with honest characteristics. Measured color rendering index RA (CRI) 92. The R9 index showing the quality of pink transmission and affecting the naturalness of human skin color is quite high-49 (for LED light sources with ra80, it is usually about 0). Color temperature is about 3050K. Five meters of tape consumes from the voltage source 24 in the current 1.56 A (37.4 W, 7.5 W/m), the voltage at the end of the tape drops to 22.9 in. When the power is connected from two sides, the current consumption increases to 1.86 A (44.6 W, 8.93 W/m). 10-centimeter tape segment consumes 47 mA (11.3 V/m) The measured luminous flux of a meter of tape connected on one side was 790 LM/m, while a ten-centimeter segment gives 930 LM/m. The differences are related to the voltage drop on the tape, so it makes sense to focus on a smaller value. Bought five meters of this tape for 675 rubles.
zahidislam2000@gmail.com –
Thank you for the detailed review! We’re happy to hear you’re impressed with the color quality and performance of the LED tape.
О***ч –
Arrived quickly, heats up a little. Conveniently wound on a reel with a connector on one end and wires for soldering on the other. I recommend the seller.
Б***ч –
Fast delivery, great bright ribbon, checked, everything works, very sociable seller, thank you…
Y***r –
very good as described
L***i –
Thank you for the product, checked everything works, shines bright. The description is true.
Н***а –
Good quality, packaging, brightness and color temperature match the declared. I will order more
Л*** –
The tape shines as I wanted, warm pleasing for viewing TV in the dark. Tape on double-sided tape, glued to the TV 55 inches. Keeps it safe. 5 meters is enough with a margin. Bought a separate 12 volt 2 ampere power supply.
zahidislam2000@gmail.com –
Thank you for your feedback! We’re glad to hear the LED strip is providing the perfect viewing experience for your TV setup.
G***a –
It works well
Г***ч –
The tape is great. Glued pointwise to tear off if something happens.
A***z –
Extremely satisfied with this purchase. I barely use Amazon anymore LOL
e***r –
Really well packaged and fast shipping! The lights are bright 6000k and low voltage, really awesome pricing! Thanks