Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
didnt come with a remote but very good and easy to set up
M***r –
(Sorry about the blind) there cute, remotes didn’t come with batterys and it doesn’t stick very well.
b***r –
they didn’t come with a remote or an app but they work so
П***р –
Lnta came to the Duge of shvidko pratsyu. I recommend the sodatka if you pratsyuvati even the dodatsyu in the telephone to The handily selling!
b***r –
I bought 2 but 1 was enough. It kinda messed up so I had to use the other thing.
W***r –
Came a week early. Lights themselves are really good for the price, I’d get 20m if I were you, covers the whole room with extra. App is okay, remote works but beware you need 1 “CR2025-2032” battery for the remote to work.
Customer –
Arrived bent and beat up, but they work perfectly. The will be inside a box, so it doesn’t make a difference to me. if you plan on keeping the strip visible be aware of the condition they may arrive in.
p***r –
it look small but I think itll be longer, cant really open it bc it’s not mines but yeah
a***r –
It arrived well and with the time said in the order, the only bad thing is the control does not work, but the Bluetooth and other operation is perfect
l***r –
these LED lights are amazing!! it came with two rolls of strips, which I was not expecting! but they’re also super long! I am having trouble with the app though..
M***n –
I should have gotten a longer length. It works perfectly. Nice colors and can adjust mode & brightness.
I***a –
These LEDS stuck on real good to the walls, worked really good except a small part of the LED which never turned on but it’s alright, and I can control the lights from my phone with a bunch of other features with the LEDS. It’s overall perfect and pretty long since I got the shortest one that I could possibly get. I recommend these lights if you want to get LEDS for your room
zahidislam2000@gmail.com –
Thank you for the detailed review! We’re happy to hear you’re enjoying the lights and their features, and we’ll look into the issue with the LED segment.
P***r –
Kind of annoying there’s not a button to turn it off but it’s not a bad product!! Was cheap and it works!
zahidislam2000@gmail.com –
Thank you for your review! We appreciate your feedback and are glad the product works well for you!
s***r –
They’re nice, the only two problems are that the remote didn’t come with a battery and they were stressing me out putting them up, otherwise I like them.
zahidislam2000@gmail.com –
Thank you for your feedback! We apologize for the missing battery and understand the installation frustration, but we’re glad you like the lights!
A***n –
I love them and like them but they where not the right ones there to small the ones I got was supposed to be 30 feet long and as you can see there not
zahidislam2000@gmail.com –
Thank you for sharing your experience! We’re sorry for the mix-up and will ensure better accuracy in product descriptions moving forward.
j***c –
It doesn’t have much intensity
zahidislam2000@gmail.com –
Thank you for your feedback! We’ll take your input into consideration for future improvements.
Customer –
love it . doesn’t come with remote . but the app works . i got 10ft and it almost covered my whole ceiling
P***n –
Very good. Three button control unit provides a huge number of lighting options.
R***z –
Excellent purchase, arrived earlier than expected and everything excellent just as I ordered. I recommend it 100%