Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tech.diydynamic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***t –
Value for money
I***o –
Everything is as described. The device is not of poor quality in appearance and touch. Measurement accuracy needs to be checked. In general, a very good device for working outside the home. The delivery is fast.
Customer –
In such a price range, a super multimeter as a handheld dual-channel oscilloscope, especially useful for audio equipment repairs👍👍👍
A***a –
All is OK
A***l –
very good quality device.
M***k –
Very good tool and reasonable price.
J***z –
Super meter shipment well secured everything OK. I recommend for not a big money Super oscilloscope.
M***z –
Thank you, I received the oscilloscope/multimeter on the last declared day of delivery. After unpacking, I found that the goods are in line with the order. All attached accessories complete. It is free from mechanical damage, even the original packaging has no signs of damage. First impression-solidity of execution. 15 minutes of fun-multimeter offers good quality measurements. The oscilloscope leaves a little to be desired It can be a good choice for those who need a basic oscilloscope especially in the field and an affordable price. My ZT-703S is with the soft V1.4.2 I got the impression that the 1:1 setting is doing worse.
zahidislam2000@gmail.com –
Thank you for your detailed review! We’re pleased to know you found the multimeter accurate and the packaging intact. Your insights on the oscilloscope are valuable, and we’ll share this feedback with our team for improvements.
V***r –
Good quality product, fast delivery.
E***D –
Really excellent product, received very quickly! Works perfectly well even though I am far from masting its use in the first tests.
m***r –
ok
M***k –
Goods as described, relatively fast shipping and delivery. Came two oscilloscope probes according to the order. Probes for multimeter sharp and precise. In multimeter mode continuity test very responsive
Customer –
Solid workmanship, supplied with manual and dedicated case (plus 2 probes) Completed my set of measuring instruments with a portable mini oscilloscope
Customer –
Thank you for the fast delivery. The device is great. I recommend!
D***k –
Everything is OK.
m***r –
The package could be cardboard and not from a plastic bag. The original cardboard is a little battered and crumpled. Fortunately, the contents are all and not damaged.
zahidislam2000@gmail.com –
Thank you for your feedback! We appreciate your suggestion about using cardboard for packaging and will definitely consider it for future shipments. We’re glad to hear the contents arrived safely!
Customer –
Ok.